Check Out, Shipping & Returns

Welcome to Los Gallos Cigars! We are committed to providing you with the best shopping experience and exceptional customer service. Our shipping is reliable, ensuring your premium Honduran cigars reach you in the best conditions possible.

Shipping Policy

At Los Gallos Cigars, we take pride in our efficient shipping methods and meticulous packaging to ensure your cigars arrive safely. We offer competitive shipping rates and provide transparent information to our valued customers using clear, straightforward language. Los Gallos Cigars partners with UPS, and is an authorized entity licensed to ship tobacco products. All Shipping costs are included in the price advertised.

All purchases must be made by customers over the age of 21. Upon delivery, an adult signature will be required. If no one is available to receive the package, UPS will attempt a second delivery the following business day at no additional charge. If an adult signature is not obtained, the cigars will be returned to Los Gallos Cigars.

A two-way humidity control Boveda pack is included in each box to maintain the freshness of the cigars. The cigar box is then placed inside a custom gold color foam shipper with the customer's specific shipping label. Please note that the shipping box is NOT intended for long-term storage. For optimal quality, it is recommended to store your cigars in a humidor at 69% humidity or in a cedar box with a Boveda pack. It is the full responsibility of the customer to store the cigars in proper storage specifications to keep the cigars in a prime smoking condition.

Return & Exchange Policy

Our return and exchange policy is designed to give you peace of mind when shopping with us. If cigars arrived damaged, we will ask you to send us a photo of the product upon opening the box showcasing the damages and send photo of actual cigars to cperry@losgalloscigars.com. All damaged cigars to be returned to Los Gallos, and at that point a new box of cigars will be shipped to you. We make it easy for you to request a refund or exchange. We believe in building trust and confidence, ensuring you can shop with us worry-free.

Privacy Policy

1. Introduction:
We value your trust and are committed to protecting your personal information during the checkout process. This Privacy Policy explains how we collect, use, and safeguard your information when you make a purchase on our website.

2. Information We Collect:
During checkout, we may collect the following personal information:

Name
Shipping and billing addresses
Email address
Phone number
Payment details (processed securely via third-party payment providers)

3. How We Use Your Information:
Your information is used solely to process your order, deliver products/services, and communicate regarding your purchase. We do not sell or rent your personal data to third parties.

4. Data Security Measures:
We implement robust security measures to protect your data, including:

SSL encryption for all transactions
Secure storage of personal information
Access controls and security protocols for our servers
Regular security assessments and updates

5. Sharing Your Data:
We may share your information with trusted third-party service providers, such as payment processors and delivery companies, only to fulfill your order and improve our services. All third parties are contractually bound to protect your data.

6. Your Rights:
You have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at cperry@losgalloscigars.com.

7. Changes to this Privacy Policy:
We may update this policy periodically. Changes will be posted on this page with the updated date. We encourage you to review this policy regularly.